PrivacyPolicy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last updated: September 26, 2025

This Privacy Policy explains how ESM Information Technologies ("ESM," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you use our website at www.esmbt.com (the "Website") and any related content, features, or services we provide (collectively, the "Services"). It also describes your privacy rights and choices.

By using the Services, you acknowledge this Privacy Policy. If you do not agree, please discontinue use.

1) Who we are & scope

Controller: ESM Information Technologies

Address: 300 Spectrum Center Drive, Suite 400, Irvine, CA 92618, USA

Website: www.esmbt.com

Contact: info@esmbt.com | +1 949 740 79 79

This Policy covers personal information we process about visitors, customers, and prospective customers who interact with our Website and Services.

2) Information we collect

We collect information in three main ways: (A) directly from you, (B) automatically, and (C) from third parties.

A. Information you provide

  • Contact details (e.g., name, email, phone, company, job title, address)
  • Account credentials (if we offer account creation or portal access)
  • Communications (messages, support requests, survey responses)
  • Order/transaction details (if applicable to your use of the Services)

B. Information collected automatically

  • Usage data (pages viewed, referring pages/links, time and date of visits, session logs)
  • Device and technical data (IP address, browser type/version, operating system, device identifiers)
  • Mobile data (device model, OS, app/browser type) when accessing via mobile

We use cookies, pixels, tags, and similar technologies to collect some of this information. See Cookies & Tracking below.

C. Information from third parties

  • Social logins (if enabled): Google, Facebook, Instagram, X (Twitter), LinkedIn. If you sign in or link an account, we may receive your name, email, profile information, and contact list per that service's settings.
  • Service providers/partners (e.g., analytics, hosting, CRM) who help us operate and improve the Services.

We do not knowingly collect sensitive personal information (e.g., precise geolocation, government IDs, health data) via the Website.

3) How we use personal information

We use personal information to:

  • Provide and operate the Services, including account administration and customer support
  • Communicate with you about features, updates, security alerts, and administrative messages
  • Fulfill contracts and transactions
  • Personalize and improve the Services (including troubleshooting, analytics, testing, and research)
  • Send marketing communications about our offerings (you may opt out at any time)
  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity
  • Comply with legal obligations and enforce our terms

Legal bases (EEA/UK/Switzerland visitors): consent, contract performance, legitimate interests (e.g., product improvement, security), legal obligations, or vital/public interests where applicable.

4) When we disclose information

We disclose personal information to:

  • Service providers (hosting, analytics, email, CRM, security, payment, customer support) under contracts requiring appropriate safeguards
  • Affiliates (entities under common ownership/control) for purposes consistent with this Policy
  • Business transfers (merger, acquisition, financing, or sale of assets)
  • Legal/Compliance (to comply with law, lawful requests, protect rights, safety, or prevent fraud)
  • With your direction or consent (e.g., social login linking, testimonials)

We do not sell personal information and do not "share" it for cross-context behavioral advertising as defined by the California Consumer Privacy Act (as amended by CPRA). If this changes, we will update this Policy and provide a "Do Not Sell or Share My Personal Information" link.

5) Cookies & tracking

We use first-party and third-party cookies and similar technologies to:

  • Enable core site functionality (authentication, security)
  • Remember preferences (e.g., language)
  • Measure and improve performance and usage
  • Support limited, non-profiling analytics

You can control cookies via your browser settings. If you disable cookies, some features may not function. For email, we may use pixels to understand open rates and improve content.

Do Not Track: Your browser may send "DNT" signals. Because there is no industry standard, we currently do not respond to DNT.

6) Your choices & rights

Marketing preferences

You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us. We may still send non-marketing messages (e.g., transactional or service notices).

Access, correction, deletion, and other rights

Depending on your location, you may have rights to:

  • Access and obtain a copy of your personal information
  • Correct inaccurate information
  • Delete your information
  • Port information to another service
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

To exercise rights, contact info@esmbt.com or use our Contact page. We may need to verify your identity to process requests. Authorized agents may submit requests as permitted by law (we may require proof of authorization and identity verification).

We will not discriminate against you for exercising your rights.

7) California Privacy Notice (CPRA)

This section applies to California residents.

Categories collected (past 12 months): identifiers (e.g., name, email, IP), commercial info (if you transact with us), internet/activity data (usage, device, logs), and inferences limited to improving the Services.

Sources: you, your devices, service providers/partners, and (if used) social login providers.

Business/commercial purposes: as listed in How we use personal information.

Disclosures: to service providers, affiliates, professional advisors, and as legally required (see When we disclose information).

Sale/Share: We do not sell and do not share personal information for cross-context behavioral advertising.

Sensitive personal information: We do not use or disclose SPI for purposes requiring a "limit use" link.

Retention: See Data retention below.

Rights: know/access, correct, delete, portability, and to appeal denied requests. Submit requests via info@esmbt.com or our Contact page. We will verify and respond per CPRA timelines.

We do not knowingly sell or share personal information of consumers under 16.

8) Data retention

We retain personal information only as long as necessary for the purposes described in this Policy, including:

  • The time needed to provide the Services and maintain business records
  • The period required by law, regulation, litigation holds, audits, or law enforcement requests
  • The duration necessary to resolve disputes and enforce agreements

When retention is no longer required, we delete or de-identify information in accordance with our policies.

9) Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Children's privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

11) International users & data transfers

If you access the Services from outside the United States, your information may be processed in the U.S. and other jurisdictions with different data-protection laws. We implement appropriate safeguards (e.g., contractual clauses) where required by law.

12) Third-party sites and services

Our Services may link to third-party websites or services. We are not responsible for their content or privacy practices. Review their privacy policies before providing information.

13) Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, where required, notify you by email or prominent notice before changes take effect. Please review this Policy periodically.

14) Contact us

If you have questions or requests regarding this Privacy Policy or our privacy practices, contact us at:

Email: info@esmbt.com

Web: https://www.esmbt.com/en#contact

Phone: +1 949 740 79 79

Mail: ESM Information Technologies, 300 Spectrum Center Drive, Suite 400, Irvine, CA 92618, USA